Last updated 10.3.2026
At Terane, every bottle is distilled, bottled, and packed with care.
If something about your order isn’t right, please get in touch. We take pride in putting it right.
Damaged or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please email us at hello@teranegin.com within 7 days of delivery with:
- Your order number
- A photo of the issue
We will arrange a replacement or refund as quickly as possible.
Broken bottles in transit are rare, but if it happens, we’ll take care of it.
Returning Merchandise
We accept returns for unused merchandise within 30 days of delivery.
Eligible items must:
- Be unused
- Be in their original packaging
- Include your order number or proof of purchase
Customers are responsible for return shipping costs, unless the item was faulty.
Alcohol Products
Due to New Zealand alcohol regulations and food safety standards, we cannot accept returns of:
- Gin
- Opened bottles
- Garnishes or botanicals
- Any other consumable products
If a bottle arrives damaged or defective, we will of course replace it.
Refunds
Once a returned item has been received and inspected, we will notify you by email.
Approved refunds will be issued to the original payment method within 10 working days.
Please note:
- Shipping costs are non-refundable
- Payment processing fees may be deducted where applicable
Exchanges
We replace items only if they are defective or damaged.
If you need an exchange, please email hello@teranegin.com and we’ll arrange the next steps.
Return Shipping
If returning an item, we recommend using a tracked shipping service, particularly for items valued over $100 NZD.
We cannot guarantee receipt of returned items without tracking.
Returns Address
Unless instructed otherwise, returns can be sent to:
Terane Gin
2 Vanda Place
Gate Pa
Tauranga 3112
New Zealand
Need Help?
If you have questions about your order, feel free to contact us:
We’re always happy to help.