Shipping Policy

Last updated 31.5.2026


Every bottle of Terane Gin is distilled, bottled and packed in Tauranga, New Zealand.
We ship all online orders using tracked courier delivery within New Zealand.


Shipping Rates

Shipping is calculated at checkout based on your delivery region.

RegionRateDelivery
Bay of Plenty$51โ€“2 working days
North Island$91โ€“2 working days
South Island$122โ€“4 working days
Rural addresses+$3 surchargeMay take an extra day

Rural addresses are detected automatically at checkout. If your address includes a Rural Delivery (RD) number, the surcharge will be applied.


Dispatch

Orders are dispatched Monday, Wednesday and Friday.

Orders placed before 9:00am (NZST) on a dispatch day will usually ship the same day.
Orders placed after this time will ship on the next dispatch day.

You will receive a tracking number by email once your order has been dispatched.


Free Shipping

We offer complimentary shipping on all New Zealand orders over $150 NZD.

This is automatically applied at checkout once your order reaches the threshold after discounts are applied.


Packaging & Breakage

Your order is carefully packed to protect glass bottles during transit.

Breakages are rare, but if your order arrives damaged please email us within 7 days of delivery with:

  • Your order number
  • A photo of the damage

We’ll organise a replacement or refund as quickly as possible. Please read our Refund Policy for more info.


Tracking Your Order

Once dispatched, you’ll receive a tracking email so you can follow your bottle’s journey.

If your tracking appears delayed or hasn’t updated, feel free to contact us.


Questions

If you have any questions about shipping or delivery, contact us anytime at hello@teranegin.com